Creating a customer account

It is very easy to create a customer account. Move your mouse to the top of the homepage over the “Login” icon to log in. On the next page, you can create a new account. You just need to enter your name, your email address, and a password. You can modify your personal data at any time. Of course, we ensure the protection of your data and will not share any information with third parties.

Modifying data

You can modify your personal information by clicking on “Login”. After logging in, you will see an overview of your account. You can modify your information in the “Customer Information” section.

Forgotten password

You can request a new password by clicking on “Login”. On the next page, click on “Forgotten password”, then enter your email address. You will then receive an email containing a link to reset your password.

Password requirements

Your password must contain at least six characters, including letters and numbers.

Accepted payment methods

Currently, we accept the following payment methods:

• Advance payment (bank transfer)
  
• Credit card
  
• PayPal
  
• Twint (only for Switzerland)
  

Bank details for advance payments

When confirming your order, please transfer the total amount to the following account and mention your order number:

Kito Kids, R. Fandino
PostFinance SA
(⚠️ The information below is given as an example and is not the correct account information)

IBAN : CH60 0900 0000 1466 6326 0
SWIFT-BIC : POFICHBEXXX

Successful payment confirmation

How do I know, in case of advance payment, if my payment has been received?

Whether by advance payment, credit card, PayPal, or Twint, you will receive a confirmation email as soon as your payment has been validated.

Shipping of products in case of advance payment

As some of our items are handmade or customized, the delivery time after advance payment is 1 to 2 weeks from receipt of payment.

The final destination may also delay the shipment.

⚠️ Return shipping costs are the responsibility of the sender.

Please consult our Delivery and Returns page

Product information

We will be happy to assist you. Please fill out our contact form so that we can respond to you more quickly and efficiently.

Gift wrapping

At Kito Kids, we are pleased to wrap your gifts and include a personalized greeting card.

How does it work?

1. Go to your cart and select the gift wrapping service next to the product you want to have wrapped.
   
2. Also select the greeting card service if you wish, then write your personal message in the space provided.