Create a customer account

Creating an account is simple. Click on the "Login" icon at the top of the homepage, then select

"Create a new account"

Enter your name, email address, and a password. You can update your information at any time. We guarantee the security and confidentiality of your data.

Updating your data

To update your information, log in and go to "My Account" > "Customer Information".

Forgot password

If you have forgotten your password, click on "Login", then on "Forgot password" and enter your email address. You will receive a link to reset it.

Password required

Your password must be at least six characters long, including letters and numbers.

Accepted Payment Methods

We currently accept advance payments, credit cards, PayPal, and Twint (for Switzerland).

Bank Details for Advance Payment

Please transfer the total amount to the following address:

BCV, Bank of Switzerland

KITO KIDS

R. FANDINO CESPONI
IBAN : CH22 0076 7000 H563 4534 0
BIC : BCVLCH2LXXX

Payment Confirmation

You will receive a confirmation email as soon as your payment is received.

Shipping After Advance Payment

For handmade or personalized items, shipping will take place 1 to 2 weeks after payment is received. Return shipping costs are the responsibility of the sender.

Delivery Destinations

Kito Kids delivers throughout Europe.

Customs

Please note that customs fees may apply. Kito Kids does not cover these fees.

Order Tracking

Delays may occur depending on item availability. Check your order status by logging into your account and accessing the “My Orders” section.

Exchange or Return of an Item

To return or exchange an item, please contact us by email within 14 days at the following address: contact@kitokids.com.

Items must be new, unused, and with tags attached.

Return shipping costs are the responsibility of the customer, except in the case of a defective item or an error on our part.

Refund Processing

Refunds will be made in the same currency used at the time of purchase, once the return is processed.

Adding a Product to an Order

Once your order is placed, it is not possible to add or modify items. For additional items, please place a new order.

Order Cancellation

Orders cannot be canceled once processed. However, you can return items within 14 business days at your expense.

Changing the Delivery Address

It is not possible to change the delivery address after the order is confirmed. If delivery fails, the order will be returned to us.

Defective or Incorrect Products

For any damaged item or incorrect order, please contact our customer service with photos of the affected product.

Product Information

For any questions, please fill out our contact form.

Availability Alert

To be informed when a product is back in stock, go to the product page and select “Availability Alert”.

Gift Wrapping

We offer a gift wrapping service as well as a personalized greeting card.

Choose these options in your cart and enter the message of your choice.